Frequently Asked Questions (FAQ)

Welcome to the Momi Toys Frequently Asked Questions page!

We’re here to help you have the best possible shopping experience.
If you don’t find what you’re looking for, please reach out — our support team is always happy to assist you.

Question 1: How long will it take to receive my order?

Answer: Our estimated delivery times are:

Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery time: 7–10 business days

For detailed information, please check our Shipping Policy.

Question 2: Do you offer free shipping?

Answer: Yes! We offer free shipping on all orders within Canada.
Visit our [Shipping Policy] for more details.

Question 3: Where is Momi Toys located?

Answer: Momi Toys is proudly based in Dartmouth, Nova Scotia, Canada.
We offer carefully curated, high-quality baby and kids’ products with shipping available across Canada.

Question 4: What if I receive a defective or damaged product?

Answer: If you receive a defective, damaged, or incorrect item, we’ll replace it at no cost to you.
Please contact our support team within 30 days of receiving your order.
For full details, see our Return Policy.

Question 5: Can I cancel my order after it’s placed?

Answer: Yes — you can cancel your order within 24 hours of placing it.
Please email our support team as soon as possible to request a cancellation.

Question 6: What is your return policy?

Answer: We have a simple and hassle-free 30-day return process.
For complete details, please visit our Return Policy page.

Question 7: When will I receive my refund after returning a product?

Answer:
Once we receive and inspect your returned item, we’ll process your refund within 7 business days.
Refunds are issued to your original payment method — timing may vary depending on your bank or payment provider.
See our Return Policy for more information.

Question 8: Do you offer any warranties or guarantees?

Answer: Yes! Every purchase from Momi Toys is backed by a 30-day product warranty for your peace of mind.
Please refer to our Return Policy for warranty details.

Question 9: How can I contact customer support?

Answer: You can reach our friendly customer support team through our Contact Us page or by emailing info@momitoys.com.

Question 10: Do you ship internationally?

Answer: At the moment, we ship exclusively within Canada.
We are working on expanding our international shipping options soon.

Question 11: Do you have a physical store?

Answer: No, we are an online-only store.
This allows us to offer better prices, exclusive deals, and a wide selection of products.

Question 12: Can I place a bulk order for my business or organization?

Answer: Yes! We accept bulk and wholesale orders.
Please contact us directly at info@momitoys.com for personalized assistance and pricing details.

Question 13: How can I exchange a product?

Answer: Exchanges are simple! Please refer to our Return Policy for detailed steps on product exchanges.

Question 14: How can I track my order?

Answer: Once your order ships, you’ll receive an email with a tracking number and a link to follow your delivery.
You can also track your package anytime on our Order Tracking page.

Contact Information

Store Name: Momi Toys
Address: 2 Ralston Ave, Suite 100, Dartmouth, NS B3B 1H7, Canada
Email: info@momitoys.com
Phone: +19028007020

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AST)

We do our best to reply to all emails within 1–2 business days.