FAQ
Frequently Asked Questions
Welcome to the Momi Toys FAQs.
We've compiled answers to some of the most common questions about our products, shipping, returns, and services. If you can't find the information you're looking for, please don't hesitate to contact our support team—we're always happy to help.
How quickly will my order arrive?
Most orders are delivered within 6–10 business days from the date they are placed.
Order Processing Time: 1–2 business days
Transit Time: 5–8 business days
Please note that delivery estimates may vary depending on your location and carrier conditions. Orders shipped to the United States may also pass through customs clearance, which can add additional time.
For additional details, please refer to our Shipping Policy.
Is shipping free?
Yes! We proudly offer free shipping on all orders across Canada and the United States.
There are no minimum purchase requirements to qualify for free shipping.
For complete shipping information, please review our Shipping Policy.
What currency will I be charged in?
Orders placed from Canada are shown and charged in Canadian dollars (CAD). Orders placed from the United States are shown and charged in US dollars (USD).
Any currency conversion or foreign transaction fees applied by your bank are set by your bank and are outside our control.
Where is Momi Toys based?
Momi Toys operates from Eastern Passage, Nova Scotia, Canada.
We specialize in carefully selected toys, baby products, and children's essentials designed to provide quality, safety, and value for families across Canada and the United States.
What should I do if my order arrives damaged or incorrect?
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
After reviewing your request, we'll arrange a replacement or appropriate solution at no additional cost.
For best results, please reach out within 30 days of delivery.
Additional information can be found in our Return & Refund Policy.
Can I make changes to or cancel my order?
Orders may be cancelled within 24 hours of purchase.
If you need to cancel your order, please contact us promptly with your order details so we can assist before the order enters the fulfilment process.
What is your return policy?
We offer a straightforward 30-day return period for eligible products.
Items must meet the return requirements outlined in our policy to qualify for a refund or exchange.
Please visit our Return & Refund Policy page for complete details.
How long does it take to receive a refund?
Once your returned item has been received and approved following inspection, your refund will be processed to the original payment method in the same currency used at checkout.
Most refunds are completed within 7 business days, although processing times may vary depending on your financial institution.
For more information, please see our Return & Refund Policy.
Do you offer any warranties or guarantees?
Every order is covered by our 30-day return policy.
If your item arrives damaged, defective, or incorrect, contact us and we'll make it right with a replacement or refund. You can also return an eligible item within 30 days of delivery if it isn't the right fit.
Full details are in our Return & Refund Policy.
How do I get in touch with customer support?
Our customer service team can be reached by email at info@momitoys.com.
We're happy to assist with questions regarding orders, products, shipping, returns, or general inquiries.
Do you ship to the United States?
Yes. We ship to addresses in both Canada and the United States, with free shipping on every order.
We do not currently ship to other countries. We hope to expand our delivery options in the future, and updates will be posted on our website as new shipping destinations become available.
Can I shop in person?
At this time, Momi Toys operates exclusively online.
By focusing on e-commerce, we're able to offer a broader product selection, competitive pricing, and a convenient shopping experience for customers across Canada and the United States.
Are bulk or wholesale purchases available?
Yes. We welcome inquiries for bulk purchases and wholesale opportunities.
For volume pricing, product availability, or customized assistance, please contact us directly at info@momitoys.com.
What is the process for exchanging an item?
If you would like to exchange a product, simply contact our support team for assistance.
Exchange requests are handled in accordance with our return guidelines. Full instructions can be found in our Return & Refund Policy.
How can I check the status of my order?
After your order has been shipped, you will receive a confirmation email containing:
- Your tracking number
- Shipment details
- A tracking link to monitor delivery progress
You may also visit our Order Tracking page at any time to check your shipment status.
Contact Information
Momi Toys
Address
32 Kerri Lea Lane, Eastern Passage NS B3G0G4, Canada
Email
info@momitoys.com
Phone
+1 (902) 442-7632
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Atlantic Time)
Saturday – Sunday
Closed
Response Time
📧 We strive to respond to all customer inquiries within 1–2 business days.
When contacting us about an existing order, please include your order number to help us provide assistance more efficiently.
Need Help?
Customer satisfaction is important to us. If you have questions, concerns, or need assistance with any aspect of your shopping experience, our support team is ready to help.
Thank you for choosing Momi Toys. We appreciate your trust and look forward to serving you.