Shipping policy
Last Updated: June19, 2026
At Momi Toys, we strive to make every order experience simple, transparent, and reliable. This Shipping Policy outlines how orders are processed, shipped, and delivered to customers throughout Canada.
We are pleased to offer free shipping on all eligible orders delivered within Canada.
Shipping Locations
This Shipping Policy applies exclusively to orders shipped to addresses located within:
Canada
At this time, Momi Toys does not offer international shipping outside of Canada unless otherwise stated on our website.
Delivery Times
We work hard to process and dispatch orders as quickly as possible while maintaining quality service standards.
Order Cut-off Time
5:00 PM Atlantic Time (AST)
Orders submitted after the daily cut-off time will be processed on the next business day, which may extend the estimated delivery timeframe.
Order Handling Time
1–2 Business Days (Monday–Friday)
After an order has been successfully placed, our team will verify, prepare, and package the shipment before it is released to one of our trusted delivery partners.
Business days exclude weekends and statutory holidays.
Transit Time
5–8 Business Days (Monday–Friday)
Once shipped, delivery times may vary depending on destination, carrier operations, weather conditions, and other external factors.
Estimated Delivery Time
6–10 Business Days
This estimate includes both order processing and shipping transit times.
Please note that delivery dates are estimates only and are not guaranteed.
Carrier Services
To ensure dependable delivery across Canada, Momi Toys works with reputable shipping providers, which may include:
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Canada Post
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UPS
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FedEx
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Purolator
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Other trusted regional carriers
The carrier used for your order may vary depending on your location, package size, and shipping requirements.
Shipping Costs
Free Shipping
We proudly offer:
FREE SHIPPING on all orders delivered within Canada
No minimum purchase amount is required to qualify for free shipping.
Additional Charges
In rare situations involving remote, rural, or special-access locations, additional delivery requirements may apply. If any additional charges are necessary, customers will be notified before shipment is processed.
Delivery Issues
Although most orders arrive without issue, unexpected delivery problems can occasionally occur.
If your package experiences any of the following:
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Significant delivery delays
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Lost shipments
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Damaged packages
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Incorrect delivery information
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Tracking issues
Please contact our customer support team as soon as possible so we can investigate and assist in resolving the matter.
Email: info@momitoys.com
Phone: +1 (902) 442-7632
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You may track your shipment using:
Please allow up to 48 hours after shipment for tracking updates to become available through the carrier's system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Momi Toys cannot guarantee replacement, reimbursement, or redelivery for orders delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to update your information before the order is shipped.
Delays Beyond Our Control
Certain circumstances may affect delivery schedules and are outside the control of Momi Toys, including:
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Severe weather conditions
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Natural disasters
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Carrier disruptions
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Customs or government inspections
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Public holidays
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Labour disputes
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Transportation interruptions
In these situations, delivery estimates may be extended without notice.
Changes to This Policy
Momi Toys reserves the right to modify, update, or replace this Shipping Policy at any time.
Any revisions will be posted on this page together with an updated "Last Updated" date.
By continuing to use our website after changes become effective, you acknowledge and accept the revised Shipping Policy.
Questions?
If you have questions regarding shipping, delivery, or order tracking, please visit:
Or contact our customer support team directly
Contact Information
Store Name
Momi Toys
Address
32 Kerri Lea Lane, Eastern Passage NS B3G0G4, Canada
Email
info@momitoys.com
Phone
+1 (902) 442-7632
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Atlantic Time)
Saturday – Sunday
Closed
Response Time
📧 We aim to respond to all email inquiries within 1–2 business days.
For faster assistance, please include your order number when contacting us regarding an existing order.
Need Help?
We're committed to providing excellent customer service and will do our best to assist you as quickly as possible.
Thank you for choosing Momi Toys.