Refund policy
Last Updated: June19, 2026
At Momi Toys, we want every purchase to be one you feel great about. If something isn't right, we're here to help with a simple and hassle-free return or exchange process.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at info@momitoys.com. Please include your order number to help us process your request quickly.
After the 24-hour cancellation window has passed, we cannot guarantee cancellation, as your order may already be in the fulfilment process.
If your order has already been shipped, it can no longer be cancelled. However, you may return it once it has been delivered by following the return instructions outlined below.
30-Day Easy Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
✔ Unused and unaltered
✔ In its original condition
✔ Returned with all original packaging, tags, accessories, and included materials
Our customer support team will guide you through the entire return process.
Restocking Fee: $0.00 — We never charge restocking fees.
Return Policy Overview
| Policy Details | Information |
|---|---|
| Return Window | 30 days from delivery |
| Item Condition | Unused, original condition, with packaging and accessories |
| Return Assistance | Full support from our customer service team |
| Restocking Fee | None |
Return Shipping Costs
Defective, Damaged, or Incorrect Items
We will cover all return shipping costs if:
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You received the wrong item
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Your item arrived damaged during shipping
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The product has a manufacturing defect
Change of Mind Returns
If you are returning an item because:
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You ordered the wrong product
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You no longer want the item
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The product is not the right fit for your needs
You will be responsible for the cost of return shipping.
Please note: Original shipping charges are non-refundable for change-of-mind returns.
How to Return an Item
Step 1: Contact Us
Email us at info@momitoys.com with:
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Your order number
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The item(s) you wish to return
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A brief explanation for the return
Step 2: Repack Your Item
Carefully place the item back into its original packaging and include:
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All accessories
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Tags and labels
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Manuals or included documentation
Step 3: Ship Your Return
Follow the instructions provided in your return authorization email.
We recommend using the shipping method specified in the return instructions to ensure smooth processing.
Refund Process
Inspection
Once your return is received, our team will inspect the item to verify that it meets our return requirements.
Refund Timing
After approval, your refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
Need a different item?
We're happy to help with exchanges for:
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Different sizes
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Different colours
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Alternative products
Simply contact us at info@momitoys.com, and we'll assist you as quickly as possible.
Order Not Delivered
If your order has not arrived within the expected delivery timeframe, please contact us at info@momitoys.com with your order number.
We will investigate the issue with the shipping carrier on your behalf.
If the package is confirmed lost, you may choose either:
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A full refund to your original payment method, or
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A replacement shipment at no additional cost
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, health, or safety reasons.
Any non-returnable item will be clearly identified on its product page before purchase.
Changes to This Policy
We may update this Return & Refund Policy from time to time.
Any changes will be posted on this page along with an updated "Last Updated" date.
By continuing to use our website after updates are posted, you agree to the revised policy.
Questions?
If you have any questions regarding returns, refunds, or exchanges, please visit our FAQs Page or contact our customer support team at:
We're always happy to help.
Contact Us
We're here to help and would love to hear from you.
Whether you have questions about our products, need assistance with an order, or simply want to get in touch, our customer support team is ready to assist.
Contact Information
Store Name
Momi Toys
Address
32 Kerri Lea Lane, Eastern Passage NS B3G0G4, Canada
Email
info@momitoys.com
Phone
+1 (902) 442-7632
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Atlantic Time)
Saturday – Sunday
Closed
Response Time
📧 We aim to respond to all email inquiries within 1–2 business days.
For faster assistance, please include your order number when contacting us regarding an existing order.
Need Help?
We're committed to providing excellent customer service and will do our best to assist you as quickly as possible.
Thank you for choosing Momi Toys.