Refund policy
Last Updated: [Date]
We want every purchase you make with Momi Toys to be one you feel great about. If something isn’t right, we’re here to make it easy to return or exchange your item.
Order Cancellations
You can cancel your order within 24 hours of placing it by reaching out to us at info@momitoys.com — just have your order number handy when you do.
After that window has passed, we can’t guarantee a cancellation since your order may already be in the fulfillment process. Once your order has been dispatched, it can no longer be cancelled.
If your order is already on its way, you’re still covered — simply return it once it arrives, following the guidelines outlined below.
30-Day Easy Returns
You have a full 30 days from the date your order is delivered to initiate a return. To qualify, returned items must meet the following conditions:
- Unused and unaltered
- In their original condition
- Accompanied by all original packaging, tags, and accessories
Our support team will walk you through every step of the process.
✨ Restocking Fee: $0 — we never charge restocking fees.
Return Policy Overview
• Return Window: 30 days from the date of delivery
• Item Condition: Unused and in original condition, with all packaging, tags, and accessories included
• Return Process: Our support team will guide you from start to finish
• Restocking Fee: None
Return Costs
Defective or Incorrect Products
If your return falls into any of the following categories, we’ll cover all associated costs:
• You received the wrong item
• The product was damaged during shipping
• The item has a manufacturing defect
Customer Remorse (Change of Mind)
If you’re returning an item for personal reasons — such as ordering the wrong size, deciding it’s not the right fit, or simply changing your mind — the cost of return shipping will be your responsibility.
Please note: original shipping charges are non-refundable in these cases.
How to Return an Item
1. Contact Us — Send an email to info@momitoys.com with your order number and a brief explanation of why you’re returning the item.
2. Pack Your Item — Carefully repack the item in its original packaging, making sure to include all accessories, tags, and any documents that came with it.
3. Send It Back — Follow the shipping instructions included in your return authorization email. We recommend using the carrier or method specified there.
Refund Process
• Inspection: When we receive your return, we’ll review it to confirm it meets our return criteria.
• Refund Timing: Once approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, please allow up to 7 business days for it to appear.
Exchanges
We’re happy to help with exchanges. Whether you need a different size, color, or a completely different product, reach out to us at info@momitoys.com and we’ll take care of it as quickly as possible.
Order Not Delivered
If your order hasn’t arrived within the expected delivery timeframe, please get in touch at info@momitoys.com with your order number. We’ll look into the matter with the carrier on your behalf.
If the package is confirmed as lost, we’ll either issue a full refund to your original payment method or send out a replacement — whichever you prefer — at no additional charge.
Non-Returnable Items
Certain items cannot be returned due to hygiene or safety considerations. Any product falling into this category will be clearly labelled as non-returnable on its product page before you purchase.
Changes to This Policy
We may update this Return & Refund Policy from time to time. When we do, the revised version will be posted here with an updated “Last Updated” date. We recommend checking back periodically to stay informed. Continuing to use our website after any changes have been made indicates your acceptance of the revised policy.
Questions?
Browse our FAQs page or get in touch with our customer service team — we’re always glad to help.